cloud_done Infrastructure Health: 100% OPERATIONAL
terminal Stack: Azure • Entra ID • Intune • PowerShell • IaC
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verified_user ENTERPRISE CLOUD ARCHITECT • ITIL • 99.9% UPTIME

Engineering Resilient Cloud Systems & Zero-Touch Automation.

Victor Joseph is a Senior Cloud Infrastructure & SysOps Engineer with a proven history of orchestrating mission-critical Microsoft Azure, Entra ID, Intune, and hybrid environments. Proven leader in major incident resolution, automated endpoint management, and infrastructure as code.

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99.9% Production Availability
-40% Repeat Incident Reduction
-30% Manual Ops Workload
terminal powershell - AzureOps@victor-node-01
LIVE

PS C:\SysOps\Automation> Get-CloudInfrastructureHealth -Cluster "Prod-UK-Hybrid"

[✓] Azure Entra ID Synced (100% compliant)

[✓] Microsoft Intune Endpoint Guard: Active (4,850+ devices)

[✓] Zero-Trust Conditional Access: Enforced

PS C:\SysOps\Automation> Invoke-AutoRemediationPipeline -IncidentFilter "Latency"

>> Deploying Bicep template: IaC-Scaling-AutoHeal.bicep ...

>> Incident MTTR slashes down by 17%. System Status: OPTIMAL (99.99%)

PS C:\SysOps\Automation> _

memory CPU: 12% dns DNS: Resolved lock Zero-Trust: Active
layers CORE TECHNICAL ARSENAL

End-to-End Infrastructure Capabilities

Architecting, securing, and automating high-scale enterprise environments across cloud, on-premises, and hybrid architectures.

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Cloud & Hybrid Infrastructure

Enterprise administration and migration across Microsoft Azure, Microsoft 365, Windows Server, Entra ID (Azure AD), and hybrid active directories.

Microsoft Azure Entra ID Microsoft 365 Active Directory / GPO Hybrid Sync
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Endpoint & Configuration Automation

Centralized zero-touch device provisioning, configuration profiles, compliance enforcement, and software packaging via modern MDM/MAM engines.

Microsoft Intune SCCM / MECM NinjaOne PDQ Deploy Asset Governance
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Automation & Scripting

Eliminating manual toil by developing robust automation modules, custom PowerShell cmdlets, Python scripts, REST API integrations, and IaC templates.

PowerShell Python Bicep / Terraform REST APIs CI/CD Pipelines
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ITIL Operations & Incident Lead

Leading major incident response, thorough Root Cause Analysis (RCA), SLA enforcement, capacity monitoring, and disaster recovery execution.

ITIL 5 Framework Major Incident Management Root Cause Analysis Disaster Recovery SLA Governance
build_circle SYSTEM ARCHITECTURES

Key Engineering & Automation Projects

Real-world technical solutions engineered to eliminate system downtime, automate operations, and enforce security compliance.

auto_mode AUTOMATION ENGINE

Intelligent IT Operations & Auto-Remediation Architecture

En-Large Consultancy, UK

Designed and deployed an event-driven automation framework that proactively monitors hybrid infrastructure, detects recurring service disruptions, and executes automated self-healing PowerShell scripts.

17% Improvement in Mean Time to Resolution (MTTR)
30% Reduction in Manual Systems Admin Workload
99.9% SLA Compliance Across Production Nodes
Technologies: PowerShell Core Azure Monitor REST APIs Windows Server
security ZERO-TRUST DEPLOYMENT

Enterprise Endpoint Automation & Compliance Pipeline

Institution of Occupational Safety & Health (IOSH) / Tek-Experts

Architected standardized Microsoft Intune configuration profiles, compliance policies, and automated packaging workflows for thousands of enterprise endpoints, guaranteeing immediate zero-trust security readiness.

20% Reduction in Manual Endpoint Configuration Effort
100% Endpoint Encryption & Entra ID Compliance
35% Increase in Self-Service User Resolution
Technologies: Microsoft Intune Entra ID (Azure AD) NinjaOne PDQ Deploy
work_history ENTERPRISE TRACK RECORD

Career Milestones & Operational Leadership

Extensive experience delivering 2nd/3rd-line support, major incident escalation, and cloud infrastructure management for global institutions.

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Nov 2025 – Present Senior / Lead Scope

Service Desk Technician – Senior/Lead Responsibilities

Institution of Occupational Safety and Health (IOSH), United Kingdom

  • Senior-level escalation management across enterprise Windows, Microsoft 365, Azure, Entra ID, and hybrid infrastructure.
  • Develop and maintain PowerShell automations to streamline administrative tasks and improve service reliability.
  • Administer Microsoft Intune, NinjaOne, PDQ, Group Policy, and Active Directory environments.
  • Lead major incident coordination, conducting root cause analysis to eliminate recurring infrastructure issues.
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Sep 2024 – Oct 2025 Consultancy Support

IT Support Engineer

En-Large Consultancy, United Kingdom

  • Delivered 2nd/3rd line technical support across Windows, M365, endpoint configuration, and hybrid cloud networks.
  • Acted as technical incident lead during major outages, coordinating infrastructure vendors and executive stakeholders.
  • Automated operational processes via scripting, decreasing manual support workload by 30%.
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Feb 2022 – Aug 2024 Technical Leadership

Technical Lead / IT Support Engineer

Upwork Global Inc.

  • Provided technical leadership for IT support operations across diverse global client environments.
  • Mentored junior analysts, reducing escalation rates by 20% and improving first-contact resolution.
  • Executed comprehensive RCA investigations, reducing repeat incident frequency by 40%.
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Oct 2019 – Feb 2022 M365 Enterprise

Microsoft 365 Technical Lead & Support Engineer

Tek-Experts

  • Led enterprise Microsoft 365 cloud migrations, maintaining a 98% issue resolution rate within tight SLAs.
  • Engineered comprehensive technical documentation and knowledge base systems, boosting user self-service by 35%.
  • Coached technical support engineers on advanced Microsoft cloud troubleshooting and ITIL practices.
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Nov 2018 – Oct 2019 Banking Operations

Application Support & Global Batch Operations

United Bank for Africa (UBA)

  • Delivered 2nd-line application and infrastructure support for mission-critical banking systems across 100+ branches.
  • Ensured 99.9% system availability through vigilant real-time monitoring of batch processing and financial transactions.
menu_book ACADEMIC & CERTIFICATIONS

Publications, Certifications & Education

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Peer-Reviewed Scientific Publication

Analysis of Algorithms in Long Term Evolution Network

Kuboye, B.M., A.J. Gabriel, A.F. Thompson, and V.O. Joseph (2018)

Journal of Computer Science and Its Application, Vol. 25(2), pp. 59-71.

Rigorous mathematical and computational analysis of algorithmic scheduling, latency optimization, and throughput distribution in high-density telecommunication networks.

verified Indexed Research school FUTA Computer Science
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Industry Credentials & Education

Certified Qualifications

  • verified
    ITIL 5 Foundation

    PeopleCert • IT Service Management & Operational Governance

  • verified
    Career Essentials in System Administration

    Microsoft & LinkedIn Certified

  • verified
    Microsoft Security, Compliance, and Identity Fundamentals

    Microsoft Corporation

  • verified
    Google IT Support Professional Certificate

    Google / Coursera

  • school
    Bachelor of Technology (B.Tech) in Computer Science

    Federal University of Technology Akure (FUTA) • 2011 – 2016

hub CONNECT DIRECTLY

Engage for Infrastructure Leadership & Consulting

Available for senior systems operations roles, cloud migration architecture, zero-touch Intune automation projects, and enterprise reliability consulting.

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Professional Inquiries

hello@victorjoseph.com.ng

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Location & Mobility

United Kingdom • Global Remote Operations

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Specialization Scope

Azure, Entra ID, Intune, IaC, Automation & Reliability

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